+ What smartphone app do I need to use for the EO Mini Pro 2?

The smartphone app for the EO Mini Pro 2 is the 'EO Smart Home' app, powered by EO Charging's own back-office platform. This can be downloaded for free on the App Store or Google Play Store.

+ Does the EO Mini Pro 2 need an earth rod?

EO recommends that its approved installers include a Garo earthing device for all home installs, negating the need for an earth rod when fitting your charging unit. The device meets the latest wiring regulations in place and is part of EO's standard installation package which covers the majority of homes in the UK.

+ Can I lock the EO Mini Pro 2 when not charging to prevent any unauthorised usage?

The EO Mini Pro 2 does not come with a locking socket but you can configure it to only charge during certain time periods and prevent others from using your charger when your car isn’t plugged in. To do so, simply set a ‘Scheduled Charging’ time using the 'EO Smart Home' app.

If you're going away for a longer period of time (e.g. on holiday) you can easily disable your EO Mini Pro 2 by tapping the padlock on the main screen of the 'EO Smart Home' app. That way if another vehicle is plugged in whilst you're away it simply won't charge.

+ Is it possible to use RFID with an EO Mini Pro 2?

It's not possible to use RFID with an EO Mini Pro 2 as it isn't equipped with a RFID card reader - however, the EO Mini Pro 2 is smartphone controlled so you can start, stop and schedule a charging session from the 'EO Smart Home' app.

+ Can you select the charge rate manually from the app?

The EO Mini Pro 2 charging rate can be set up to 7.2kW - this must be manually set up by an EO approved installer during your installation, according to the power supply available at your home.

If you are concerned about the charging rate of your EO Mini Pro 2 then please first contact the EO approved installer that installed your home charging unit.

+ What happens if my installation is non-standard?

Non-standard charger installations may incur an additional cost with the EO approved installer. Once your order is placed, they will be in touch to better understand your requirements and produce a no-obligation quote for the additional works.